One on One Tech Help

One on One Tech Help is an appointment only service for patrons who are in need of personalized assistance with basic tech needs.

These one on one appointments are facilitated by experienced Tech Helpers.  This free service is best used for more in-depth instruction on how to use the library’s digital resources, databases, business research for entrepreneurs, general computer help, internet skills, creating a website, digital portfolios, and social media management.

This service is used as a follow up to enhance the information and resources demonstrated in the various classes the library makes available.  Click here to view the library’s calendar to find a listing of classes currently being offered at all 6 of our library branches.

Typical sessions may include:

  • Overview of library collection, services and website
  • Researching a single topic using library databases
  • Computer Skills
  • Creating and managing files and folders using Microsoft Office Suite and Google Docs
  • Internet basics, browsers and social media
  • Setting up new technology devices (laptops, smartphones, PDAs, tablets, iPads, etc.)
What are the procedures for One on One Tech Help

  • Sessions are by appointment only and are scheduled in advance online
  • You may have one session each week
Schedule an Appointment

You must call your local library branch to schedule a One-On-One Tech Help appointment. 

Headquarters Tech Helper – Tuesdays and Fridays, 12pm-1pm, by Appointment Only.  770-437-3850 (Ext. 2)

Forest Park Tech Helper – Mondays and Saturdays, by Appointment Only.  770-347-0160

Lovejoy Tech Helper – Wednesdays, 10am-12pm, by Appointment Only. 770-472-8129

Morrow Tech Helper – Tuesdays, 10am-11am, by Appointment Only. 770-347-0170

Northwest Tech Helper – Mondays and Thursdays, by Appointment Only. 770-347-0290

Riverdale Tech Helper – Wednesdays and Thursdays, by Appointment Only.  (770) 472-8100.

**If you book an appointment, please try to keep that appointment.  If you are running late, that time, unfortunately, has to be deducted from your session as the schedule tends to fill up quickly.**
How much are 1-on-1 appointments?
Our 1-on-1 sessions are 100% free to all patrons.
Where do I check in for my session?

HQ: Visit the Information Desk and let them know you have a one-on-one appointment.

LJ: Visit the public service desk and let them know you have a one-on-one appointment.

MO: Visit the public service desk and let them know you have a one-on-one appointment.

RIV: Visit the public service desk and let them know you have a one-on-one appointment.

What if I can't make a session?
Please call or email the Tech Helper at least 1 hour prior to your appointment. 

Cancelling a Session/Questions

See below:
  • If you need to cancel your session or have general questions, please strive to cancel at least 2 hours prior to your scheduled time.
  • Contact:
    • HQ Tech Helper: Tel: 770-210-7671
    • Lovejoy Tech Helper: Tel: 770-472-8129
    • Morrow Tech Helper: Tel: 770-347-0170
    • Riverdale Tech Helper: Tel: (770) 472-8100
Do I need to bring my own device(s) to a session?
Yes.  It’s helpful to have your own device since that will be your primary source of putting into practice what you learn during a one-on-one session.
How long is a typical session?
Sessions are typically 30 minutes, depending on user need and experience

Learn more about the Clayton County Library System!

Mission Statement

To contribute to the success of the citizens of our diverse community by offering a full range of library services that meet their informational, educational and leisure interests, fostering the love of reading in our youth and the lifelong pursuit of knowledge for all.