Here are answers to many frequently asked questions. Check this page often, as we are always adding more.

If your question is not answered on this page, send us a message using the Ask-a-Librarian form or contact your closest branch.

How Do I…

  1. How do I get a library card?
  2. How do I return borrowed library material?
  3. How do I renew my library material?
  4. How do I review my library account?
  5. How do I place a hold?
  6. How do I find material while at the library?
  7. How do I access the library’s online reference databases from my home computer?
  8. How do I contact the library?

How do I get a library card?
PINES library cards are free to all residents of Georgia, including those who live in areas of the state served by a library that does not participate in the PINES network. People who attend school, own property, or are employed in Georgia but who live out-of state are also eligible for a free PINES card. Most PINES cards are valid for two (2) years from date of application.

Read more about getting a library card on the Get a Library Card page.

How do I return borrowed library material?
During library operating hours, please return materials to the Circulation Desk at any branch. When the library is closed,
you may return materials in the drop box in front of the library. Do not place DVDs or other audio-video material in the drop box.

How do I renew my library material?
You can renew your books from home at any time. Most items can be renewed twice, but some items have stricter limitations.

Learn more about borrowing and renewing material.

How do I review my library account?
You can access information about your library account, including what items your currently have checked out, what titles you have on hold, and any fines you owe to the library, by viewing your library account. You will need your barcode number on your
library card and PIN.

Log into your library account.

How do I place a hold?
If a book you are interested in is checked out, or is not available from your local library, you can place a hold on it and have it sent to your local library when it is available.

Learn more about borrowing and renewing material.

How do I find materials while at the library or at home?
You can use the PINES catalog to find material located in Clayton County libraries and other libraries in the PINES network. Also, please feel free to ask the library staff for assistance in locating the materials you need.

Read more about how to find books and other material.

Where can I see the Library’s policy regarding children/computer use/Internet use/etc.?
Library policies can be found on the Policies webpage.

How do I access the library’s online reference databases and other electronic resources?
PINES Library cardholders may access many of the online reference resources available at the Clayton County Libraries from any computer. From the website homepage, scroll down and look for the “Electronic Resources” image. You can also find online resources using the “Learning, Research, & Leisure” tab from any page in the website. If you’re using resources on the go, you’ll need the barcode number from your library card or the current GALILEO password.

How do I contact the library?
To contact the library, please see our Ask-a-Librarian page. You can also contact individual libraries.